Research Informatics for Operations (RIO)
Research Informatics for Operations specifically addresses the growing technological needs of the clinical trials research community. The office provides a collaborative, responsive, integrated and focused approach to all aspects of systems development and support.
Patient Critical Care (PCC) Issues
If you have a patient care critical (PCC) issue that requires immediate assistance, please contact the Help Desk at: 617-632-3399.
All non-urgent issues can be resolved by entering a Help Desk ticket via the Help Desk Portal. Please go to Support Page for instructions.
For InForm (EDC) support only, contact firstname.lastname@example.org
Please note: You must be logged into the Partners network to access these resources. This can be done by logging in at a Partners workstation, via VPN, or via Go To My PC. Staff who do not have access to any of these methods may utilize Partners Workspace. BIDMC and BCH staff should contact the site liaisons listed on the DF/HCC New Researcher Checklist for assistance with Partners Workspace.